Expedia
Many people consider that vacation is the most wonderful time of the year, no matter what season it is. We work, wait and save money to finally get that rest that we deserve. And there are thousands of different ways of spending those precious two weeks. And surely, that depends on each person individually, on his or her attitude to life and spare time and on the financial situation. But still, the ways we use to book tickets and reserve hotel rooms are pretty much the same. And Expedia.com is a well-known company in the traveling industry. But is this company famous or notorious? Huge amount of complaints prove the later. Here we enlist some problems you have to be aware of while using the services of Expedia.
Poor customer service. This word combination is probably used in all complaints. The thing is that there are many Expedia customer service centers but there are not so many good customer service representatives. When some problem appears, and they appear quite often when a person uses Expedia.com, then it turns out to be almost impossible talk to some representative. The customers can spend hours on hold, trying in vain to get somebody who can help them, but very often it never happens. And even if the customer finally broke through the busy lines, the customer service representative cannot help because he or she cannot solve the problem, or because it is just not important for him or her. And there were many cases when Expedia representatives were unbelievably rude with customers just because they had a bad day.
Poor organization of the company. While having some of the Expedia vacations, the customer should be ready that the hotel would not be like promised, there would not be certain amenities and so on. And then the customer tries to talk to some Expedia managers to have them solving the problem. But in many cases these managers are enable to help because they just do not have the powers to solve the issue. And there is nothing you can do on place with that fact.